FAQ

 

What types of clothing does Modiste offer for kids?

Modiste specializes in a diverse range of stylish and comfortable clothing for children. Our collection includes playful designs such as graphic tees and other apparel that inspire imagination and creativity in young adventurers.

What is the return policy for items purchased from Modiste?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and have original tags attached. For hygiene reasons, undergarments and swimwear cannot be returned.

How long does it take to receive my order?

Standard delivery time is 3-5 business days within Rawalpindi/Islamabad and 5-7 business days for other cities in Pakistan. You will receive a tracking number via email and SMS once your order is shipped.

Are there any shipping costs associated with my order?

Shipping rates vary based on the order total. We offer free shipping on orders above PKR 3,000. For orders below this threshold, standard shipping costs PKR 200, while express shipping is available for PKR 500.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email and SMS. This allows you to monitor the delivery status of your order in real-time.

What should I do if I receive a defective item?

If you receive a defective item, please contact our customer service team immediately at Modisteshoppk@gmail.com. We will guide you through the return process and ensure a resolution.

How long does it take to process a refund?

Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

 

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